Below you'll find a list of all posts that have been categorized as “Customer Service”
The purpose of business is not to make money for its owners or shareholders. The call to entrepreneurs is to love and serve society, through the products and services they have the privilege of providing. I think we’ve lost sight of that vision and I believe we’ve got business wrong. A Business needs to learn to love again. What do …
See How Easily You Can Learn From Your Mistakes By Starting With Why? I’ve been fascinated by the question ‘Why’ for a long time. It’s always a question I love to ask and the answers unlock interesting and insightful reflections. Our little girl Iona has reached a stage where everything is ‘Why.’ I find her natural way of observing …
Pause Social Media. Be Socially Present At the beginning of Social Media Week, I wanted to take a step back from all the shiny toys and sparkly strategies. We all experience it, and many of us are guilty of it. Social Ineptitude. But sometimes, it’s hard not to be addicted to our phones and the instant fix of communication …
I’m a dad. Iona is our daughter and we get introduced to all wonders of books and surprises. One of the favourites whilst we were on holiday was listening to the tales of the Gruffalo. It tells the story of a mouse who’s walking in a forrest and meets a series of animals who want to eat the mouse. …
Earn Trust Before You Earn Money When people start working at a new company they function on a probationary period. In short, if they’re rubbish they won’t see month two. You could say that they need to earn trust before they earn money. For many businesses I always consider it such a shame when their sales team spends so …
