Thanks For Connecting On Twitter

Hello. Thanks for checking me out on Twitter. I blog on ‘Leadership, Communication and Technology’. Here’s a selection of my most popular blog posts: Why Do Men Find It Hard To Do Friendship? Shallow Waters Are Boring. Take To The Deep. Great Quotes To Tweet Nelson Mandela 101 Quotes Time To Think Inside A Box? Listening Skills – 11 Steps …

Looking After Your Customers As You Grow: Amazon v Santander

  I use to be a customer of these two companies, but now only one features in my regular bookmarks. For those of you from outside of Europe, Santander is a Spanish bank who in recent years has acquired and grown by purchasing Abbey National, Alliance and Leicester and more recently branches of the Royal Bank of Scotland. As a …

Nics Fight Celebration

  Some of you will know the fight that we had with Friends Life Insurance Company when they wouldn’t pay out an insurance claim to the family of Nic who tragically died from Cancer. I never knew him, but along with thousands of others, felt the sniff of injustice and wanted to lend my energies to see transformation of the …